The quoted price is the price
We price the job, not the hour. Whatever we quote before starting is what you pay, even if it takes us three times as long as we thought. Running over is our problem, not your bill.
Answering now · 24 hours a day
We answer at 2am. And we tell you the price before we pick up a wrench.
A real plumber on the phone at any hour, a flat price agreed before any work starts, and no surcharge for nights, weekends or holidays.
Water coming in right now? (614) 555-0188 — a person answers, and the first thing they’ll do is talk you to your stop tap.
4.9from 2,340 reviews
- BBB A+ Accredited
- Ohio Licensed & Insured
- Bradford White Pro
- Angi Super Service Award
- 0/7
- A person answers
- 0min
- Average emergency arrival
- 0
- From 2,340 reviews
- $0
- Night and weekend surcharge
Before you call anyone
Find your stop tap. Shut it off.
If water is running now, this matters more than who you ring. A burst pipe puts out roughly a bathtub a minute — getting it off in the first few minutes is the difference between a repair and a rebuild.
Round handle
Turn it clockwise until it stops. It may take several full turns.
Lever handle
A quarter turn, until the lever sits across the pipe. In line with the pipe means open.
It is in one of three places
- Inside, on the front wallMost Columbus homes. Basement or crawlspace, on the wall facing the street, usually within a few feet of where the pipe comes in.
- Near the water heaterSlab homes and newer builds. Look for a lever or a round handle on the main line before it splits.
- At the meter, outsideA metal lid in the yard or the verge, usually marked WATER. You may need a long screwdriver to lift it.
Can’t find it?
Ring us and stay on the line. We talk people to their stop tap every week, and we’ll do it before we talk about anything else.
(614) 555-0188If you can smell gas, don’t touch a light switch and don’t ring from inside. Leave the building and call the gas emergency line first. We’ll still be here afterwards.
Point at it
Where’s the problem?
Turn the house round and tap the room. You’ll get the price before you give us anything — no form, no phone number first.
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Most likely
Sump pumps and basement water
$500 – $2,800
flat rate, per system
A working range for Columbus. The flat price is agreed with you on site before anything starts, and it does not move after that.
No surprises
What things actually cost
Flat rate, priced by the job and never by the hour. Agreed with you before anything starts, and it does not move afterwards — even if the job runs long.
| Service | Typical time | Flat price |
|---|---|---|
| Emergency plumbingBurst pipes, flooding, sewage backup. Answered 24/7, no surcharge. | 1-4 hours | $175 – $2,400per call-out |
| Drain clearingSlow drains, blocked toilets, main line blockages. Camera inspection included on main lines. | 1-2 hours | $195 – $650per drain |
| Water heatersRepair, replacement and tankless conversion. Most replacements done same day. | 3-5 hours for a replacement | $325 – $3,900per unit |
| Leak detection and repairSlab leaks, hidden leaks, and the water bill that went up for no reason. | 2-6 hours | $200 – $2,400per job |
| Toilets, taps and fixturesRunning toilets, dripping taps, new sinks, garbage disposals. | 1-2 hours | $110 – $600per fixture |
| Sump pumps and basement waterCentral Ohio basements. Pump replacement, battery backup, and the call before the storm. | 3-4 hours | $500 – $2,800per system |
| RepipingGalvanised and polybutylene replacement, whole-home repipe. | 2-4 days | $6,500 – $12,000per home |
Service call
$75–$150
Comes off the job if you go ahead
Nights & weekends
$0 extra
No surcharge, ever
Workmanship
2 years
If our repair fails, we come back free
What we do
Plumbing across Columbus
Every one of these can be booked on this page in under a minute. Press a card and it goes straight into the form with the price attached.
A working range for Columbus. The flat price is agreed with you on site before anything starts, and it does not move after that.
Book it now
Pick a window that suits you
Real windows, checked as you pick. We confirm by text within minutes with the name of the plumber who is coming.
What you can hold us to
Three promises, in writing
No night, weekend or holiday surcharge
A burst pipe at 2am on a Sunday costs the same as a dripping tap on a Tuesday afternoon. We do not charge you more for having an emergency at an inconvenient time.
We leave it cleaner than we found it
Shoe covers on, floor protected, and the mess is gone before we are. If we leave a mark, we put it right.
Why homeowners call us
The difference you notice on day one
Six things we do differently, and every one of them came from a complaint about somebody else.
The price we quote is the price you pay
We price the job, not the hour. Whatever we agree before starting is what you pay, even if it takes us three times longer than we thought. Running over is our problem.
No night, weekend or holiday surcharge
A burst pipe at 2am on a Sunday costs exactly what a dripping tap costs on a Tuesday afternoon. You should not be charged extra for having an emergency at an inconvenient time.
A person answers, at any hour
Not a call centre, not a message service. The first thing they will do is tell you where your stop tap is and get the water off. Then we come.
We show you why it broke
Camera down the line after every main-line clear, so you can see the root or the belly that caused it. You are not paying us again in four months for the same blockage.
Shoe covers on, floor down, mess gone
We are working inside your home. You should not be able to tell we were there except that the problem has stopped.
Battery backup fitted as standard
A sump pump fails in a power cut, which is exactly when a Columbus basement needs it. We fit the backup as part of the job, not as an upsell afterwards.
How it works
What happens after you book
Most of it happens before anybody picks up a phone, which is why we can be on your roof tomorrow.
Get the water off first
Before anything else, the person on the phone talks you to your main stop tap. That one step saves more damage than anything we do when we arrive.
We give you a real arrival window
A time, not a promise to call back. Our average on an emergency inside the service area is 58 minutes.
You see the price before we touch anything
We look at the job, quote a flat number, and you say yes or no. Nothing starts until you have agreed it.
We fix it, and show you what was wrong
Camera footage on a drain, the failed part in your hand on a water heater. You should understand what you paid for.
Cleaned up, and a warranty in writing
Two years on our workmanship. If it goes again on our repair, we come back at no charge.
Straight about scope
What we document, and what we won't promise
No. We price the job, not the hour. You agree a flat number before anything starts, and it does not move even if the work runs long.
We do
- Everything from the meter to every fixture in the house
- Emergencies, 24 hours a day, at the same price as a Tuesday
- Camera inspection on every main-line clear, so you see the cause
- A flat price agreed before we start, and a 2-year workmanship warranty
We don’t
- Septic tanks, pumping and drain fields. We cover everything up to where the line leaves the house. Septic itself is a different trade.
- Well drilling and well pumps. Not something we do - you would want a well specialist.
- Heating, air conditioning and furnaces. We do water heaters, but not HVAC.
- Appliance internals - dishwashers, washing machines, fridges. We will connect or disconnect one, but the machine itself is an appliance engineer's job.
- The city water main in the street. Past your property line it belongs to the city and they have to come out.
What people say
Around Columbus
Pipe went at half two in the morning. A real person picked up, told me where the shut-off was before anything else, and Ray was here inside the hour. Charged the same as a normal day, which I genuinely did not expect.
Quoted me a flat number before starting. It ended up taking them an extra two hours and the price did not change. That never happens.
Cleared the line then put a camera down and showed me the root that caused it. Explained it in normal words instead of trying to sell me a whole new sewer.
Fitted the battery backup as standard rather than making it an extra. Power went out three weeks later during a storm and the basement stayed dry.
Straight answers
Questions we get asked
Do you really charge the same at night?
Yes. No surcharge for nights, weekends or holidays. A burst pipe at 2am on a Sunday is priced the same as a tap on a Tuesday.
Is the price hourly?
No. We price the job, not the hour. You agree a flat number before anything starts, and it does not move even if the work runs long.
How fast can you get here in an emergency?
Our average is 58 minutes inside the service area. The person on the phone will give you a real arrival window, not a promise to call back.
What do I do right now if water is pouring out?
Turn the water off at the main stop tap before anything else - usually in the basement near the front wall, or at the meter. Ring us and we will talk you to it if you cannot find it.
Can you replace a water heater the same day?
Usually, yes. We carry the common tank sizes on the van.
Do you work on septic systems?
No. We handle everything up to where the line leaves the house, but septic tanks and drain fields are a different trade.
Will you give me a price over the phone?
We will give you an honest range. The exact flat price is set on site once we have seen it, and agreed with you before we start.